The customer's experience went from a **terrible** one to an **excellent** one, with the establishment **redeeming itself** and exceeding expectations.
The new **General Manager**, who is **kind** and **outstanding**, made a significant difference in the customer's experience, demonstrating a true willingness to improve the establishment for customers.
The sales team, including the **salesperson**, **sales manager**, and **business manager**, were all **highly knowledgeable** and **supportive**, providing an **excellent orientation** to the new vehicle and efficiently completing contract documents.
This establishment stands out for its **immaculate** facilities, **pristine cars**, and **outstanding staff**, setting a **standard for others to follow** with its service and attention to detail.
The overall experience was **painless**, **smooth**, and **pleasant**, with **friendly** and **knowledgeable** staff providing **1st class attention to detail** and exceeding expectations in every way.