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1. Bassett Furniture - San José
· 48 reviews
1152-20 Blossom Hill Rd, San Jose, CA 95118
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Rashmi Mathew: We bought a sectional recliner couch from Bassett 4 months back and it was the worst couch we ever got.“EXPENSIVE COUCH” !!!!!!!The couch seat was torn when we received and the couch covers were small for the couch size. Unequal size seats. Uncomfortable to sit. Over all it looked like we got a second hand couch from Craigslist.Contacted customer service and the repaired the tear and tried to replace the seats , but still the same issue. The couch seats bend and go inwards every time we use the recliner and we have manually pull the seat up.Contacted customer service and we are still waiting for a response……Putting in additional review as The store manager John from Bassett reached out and he helped us get a new couch with a better material which is a lot better than the original one. So I have increased the stars for the service team and the John who helped us . Thank you for listening to us.
Gloria Fowler: Very good selection of all types of furnitue with a better range than most.
ziad kittani: The quality of the furniture is excellent .
Fawn Mosier: Beautiful showroom great vibe
Evelyn T: We love our dining table from Bassett. We ordered a 90” dining table, chairs and bench last November. Padraig was great. He informed me promptly about the delivery. Delivery was on time. Many of our guests also compliment on our dining table. Quality is good!
Kirsten Commins: After enjoying a Bassett sofa that was still in excellent condition after almost 20 years, we decided we wanted a change. We purchased an Ekornes sofa and loveseat at Bassett Furniture off Almaden. Ina was very encouraging and helpful as we chose colors. She kept us updated the whole while we eagerly awaited the furniture. We just got it last week and we are thrilled! I would definitely purchase from Bassett again.
2. BoConcept San Jose - San José
Verified
· 53 reviews
next door to The Container Store, 3080 Stevens Creek Blvd, 1010 Santana Row, San Jose, CA 95128
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Leslie Butlar: This is a new store,high end furniture from Scandinavia.
ChenChen: Had an order that was delayed. But Paul was great in updating the status with me. Informed me it was delayed because the container shipping vessel sank. But he quickly ordered another one right away! Also convinced me to buy my first TESLA! Thanks Paul đź‘Ť #TSLA
Navneet Sinha: Love the place! Bought a couch from BoConcept, and it is stunning. I went across multiple stores and brands, but I'm glad I ended up here. Mia was of great help in trying to understand the needs of my house and helped with the shortlisting process. Overall, a great experience!
kirti gupta: and they do have some decent options too. Staff is really nice and helpful. Excellent customer service
Ester Joseph: Great products. Outstanding support from the whole store team, and especially from the designer Mia Labossiere. Even the delivery & assembly guys did a great job, and were very careful not to break any of our existing furnitures. Highly recommended!
Philip Nee: Paul was the best!
Bahar Moonesan: Happy with the customer service! I'm sure the product will be amazing once it gets delivered.
David Hurng: Bo Concepts always delivers the best quality and customer service!I had the pleasure of working with Mia in Santana Row store and she is the absolute best! Not only was I able to get everything perfectly customized, but she constantly follows up and keeps me up to date.The pictures don't do it justice but the craftsmanship is always top notch and the delivery team is extremely careful and knowledgable!
Tari Voydanoff: on our dining chairs had worn through and Virgile, in their customer service department, was so helpful in getting replacement tips, having to order them from Denmark. Besides having a fabulous customer service department, all of our pieces are as gorgeous as the day they were delivered and have held up incredibly well to daily use. We couldn't be more pleased with our purchase, even this many years later.
Yang Song: I ordered a Billund table back in December. Due to the covid19 situation I didn’t go to the store. Furniture shopping online could be difficult, but it didn’t turn out to be an issue. Mia was very responsive by emails. She was patient in answering my questions on shipping and delivery. The whole shopping process went smoothly. I am happy with my new table!
Kristine Mendes: Five years ago, I spent months looking for the perfect couch, and I found it at BoConcept. In those 5 years, every guest has made a comment about it: how sleek it is yet comfortable, followed by "what brand is this?" The couch has held up remarkably well over time with heavy use.Recently, movers lost one of the feet. I reached out to BoConcept and they gave me outstanding customer service by scouring their warehouses internationally to find a part for my discontinued couch. They gave me updates at every step of the way and when I arrived in store to pick up the part, they were friendly and knew exactly what I needed. When I got home and opened the box, I noticed that they even gave me spares. They'll be my first stop for new furniture in the future.
3. All World Furniture - San José
· 92 reviews
981 Stockton Ave, San Jose, CA 95110
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Ece Turhal: Entrance was a bit hard to find with Google Maps. It's on Stockton Avenue.There is a parking lot right by the entrance of the show room so no need to park on Stockton Avenue.It's a fairly large place. I would say most unique place for chairs.Has a bathroom as well.
Squik: Amazing, creative and cool selection. Great customer service and amazing deals. Definitely give this place a look if you want some functional statement pieces for your home.
Geoff Toledo: Great experience bought some really nice chairs there was a little confusion on the order but they stepped in and fixed everything and made it right definitely would suggest giving them a shot for your furniture needs. 100 percent satisfied. Definitely will use them again Had a great shopping experience!
Olexiy Lopatyev: Amazing quality and great price. Jackie was really helpful and provided an excellent customer service. We were left happy with our purchase. Highly recommend this place to everyone who is looking for a good quality and not too pricey furniture !
David Sobel: but they delivered it in San Jose in just 4 days. Packaging of the table was impressive and very protective. The delivery guys unpacked, assembled and moved the table into place. Very professional and efficient. Highly recommend All World Furniture.
Shahin Saadati: We bought two sets of couch from All World Furniture. The level of customer service was amazing. They truly tried all they could to help us get the couches we wanted. I highly recommend this store.
Ernie Garnica: Andy my man! Quality furniture and great prices. Ask for Andy, but don’t forget to get your sweet hug from Jackie. Love my new couch. Thank you again
JESSIE YANG: The owner herself works in the store so the service is good
Ji Min Yun: It’s in a hard to find place. But the furniture is modern and the service is great. Good deals!
Genevieve Dreosch: Great selection, love the midern styles, and super friendly staff.
4. What A Room - San José
· 126 reviews
111 E Brokaw Rd, San Jose, CA 95112
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Kirit Patel: The sofa set arrived on time and was efficiently set up in the room. Excellent service and quality; highly recommend for a hassle-free experience. Comfortable and stylish addition to our home.
Vianna Briscoe: I called what room re a particular bar stool all my questions were answered and I placed an order and visited the store to see the bar stool upon finalizing the order. They were very accommodating and I felt very comfortable with then, my sales person was Dewey! Thank you Dewey!
Bao Nguyen: Great service and really easy to order custom furniture!
Pankesh Bamotra: Support: 5/5Quality: 5/5Selection: 5/5Delivery: 3.5/5
Nechama R: What-A-Room just delivered our order which included cushions for a metal futon frame, and a full size bed mattress. We are so beyond impressed with both the cushions and the mattress!! The look and feel are incredibly high quality and I am so grateful to have found What-A-Room! They are that rare exception of a business that has integrity in how they deal with customers. Their products and customer service truly surpass expectations!
Cecilia Jaroslawsky: The sofa I ordered was exactly as I was hoping for; great sofa; great delivery folks and a great value.
Michael Costello: The sales team has top notch service, knowledgeable, patient and not pushy. They can customize furniture to fit you or your room perfectly. I would not hesitate to recommend them or use them again, I wish I needed more furniture.
Thi-Van Nguyen: We went to so many furniture stores and was getting so overwhelmed, a friend recommended us to What A Room and what a find it was. The customer service particularly was on point, especially Duy. He was so patient with us, allowed us to sit in all the different sofas and worked with us to find the perfect sofa for our living room.Our sofa came earlier than expected and it fit like a glove in our space. We loved What a Room so much that we ended up furnishing majority of our new home with their items. Don’t look anywhere else, come to What a Room!
J Fang: Searching for the perfect couch had always been a long, arduous endeavor that involved pouring over online couch measurements and measuring countless couches in person in showrooms. After not being able to find a couch that would fit our space perfectly and not wanting to compromise, we decided to visit What A Room after hearing about the company online. Overall, we are extremely happy with our couch and recommend What A Room to everyone that mentions they're in the market for a couch. Below is more detail on the entire process.The showroom was very clean and all the pieces in the store were well spaced out which made it very easy to see all sides of the furniture. The employees in the showroom were very courteous and let us freely view and try out every couch without pressuring or rushing us at all.We found a design that we liked and were able to specify all the measurements such as overall length, seat depth, arm rest height and width, and leg height. We were also able to specify how many cushions for the span of the couch and most importantly we were able to specify the firmness of the bottom cushions, something that no other furniture store we visited could do. After going over all of the design specifications and choosing the material, we were able to pay with a credit card and were on our way.The employee mentioned it could take around 4 to 6 weeks for the custom couch to be delivered as it would be made to order. After about 4 weeks we received a text confirming our availability for the following Sunday for delivery. On the delivery day the crew texted that they were on their way, and were very professional and courteous throughout the delivery process. The crew unloaded the couch, removed all packaging material, and placed our new couch exactly where we wanted it.The couch was exactly as we had specified, and fit our space beautifully. The couch was free of any visible defects or shipping damage. The couch did have a bit of a smell which was strongest the first day after delivery, but completely went away after a few days. We went with the firm seat cushions and have been extremely happy with our decision, as it is very comfortable for sitting or laying down. We are aware that the cushions will soften as they break in, but the showroom has representative couches to get a good feel of how they will settle.We very highly recommend What A Room, the staff throughout the process were very patient, knowledgable, and professional. The finished couch is very high quality, and we have no complaints at all!
Adam Berry: The customer service has been fantastic. They offer great customizations, colors, and materials. They promptly set us swatches. We are super excited to get our new couch! I'll update my review once we get it but I have only heard good things. Special shout-out to Gordon and Steven.
Chuck Bond: Great sales experience in the showroom and throughout our customization process, resulting in a sofa we’re vey happy with. The only negative was a promised “call to schedule delivery about a week before the furniture is completed” never happened. We had less than 24 hours notice via text message informing us of the impending delivery. A call to the showroom was promptly answered and provided options for rescheduling delivery. Furniture was delivered as promised within the new window, moved into location and assembled with all packaging removed. Except for the minor surprise with initial delivery schedule, we are very happy and would order again!
s pulos: and listened to what we needed and could guide us to what would work- and it did!
Lucy Haab: OUTSTANDING CUSTOMER SERVICE FROM START TO FINISH! I'M VERY HAPPY WITH THE CUSTOM FURNITURE WHICH THEY HAVE MADE FOR ME AS I COULDN'T FIND WHAT I WANTED WHEN I SEARCHED EVERYWHERE FOR PIECES I NEEDED. I TOLD THEM EXACTLY WHAT I WANTED IN THE STYLE AND COLORS AND GOT THEM EXACTLYAS I WANTED THEM WITH GREAT PRICES AS WEL!
Sikeli Cama: We had visited Ashley Home Store and Living Spaces in search of a sectional that would fit our space, but were unable to find the right couch. After visiting What a Room, we found that they could customize any of their furniture to our exact specifications. Duy helped us choose everything down to the material and dimensions. It was delivered on time as promised, and assembled with care. The only downside was that final measurements were 2 inches over what we had requested, so it was an extremely tight fit. Its understandable though that material choice and padding can add extra dimensions, so just be mindful of that when customizing your piece. Overall, great experience with the staff and customer service at What a Room!
William Fu: One of the best decision I've made this year is buying a sofa from What A Room, they are extremely comfortable!
Takahiko Saito: Great customer service. We went in with something in our mind, but ended up with ordering something very different after hours of consultation.
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8. Contempo Furniture - San José
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Alice Torres: Lily is a very good sales person, who helped me with my purchase of a loveseat and ottoman, signed Alice
Yu-Hsuan Yeh: Good Place for furniture!!!
ᑕOᖇY EᑎGEᒪKIᑎG: We had a wonderful experience at Contemporary Furniture. Emily was kind and knowledgeable. She called next day to make sure I was happy.You can’t ask for more or better service.Even the delivery crew was respectful, nice & moved old pieces out. They placed new furniture where I wanted. Then asked if I wanted to try any other places. I definitely recommend this business.
Rajinder Singh: I like her best friendly service and best price
pooja lubana: Thank you so much Contempo FurnitureIt’s a reasonable price and the quality is excellentWe all loved it.Besides customer service is good tooThey came as assembled it5 starLooking forward to order more furniture 👍🏻
Sean Rinde (Aardvark Architecture): Janae was very helpful and kind. Her shop downtown San Jose had plenty of options that were right for us but one couch stood out as perfect. Janae's price was fair, and she arranged for delivery and set up with no effort on our part. The delivery team even helped rearrange a bit of our furniture toakr room for the new couch.When I did notice a wobbly back foot on one of the middle pieces, they sent a new piece out and replaced it next day, again with no effort on my part.Great selection, great price, great service
Bryson B: The ordering process was seamless! We ordered the couch and it was delivered the next day. I highly recommend Contempo Furniture if you’re in the need for a couch!
Ravi Tiruvury: Tim, Janae and team have a good selection of mattresses at their store. They were professional and helpful from the get go. Upon choosing a mattress, they worked to arrive at the best price inclusive of taxes, delivery and old mattress removal. Delivery and haul away were effortless too. Highly recommended!
Suseela Ayyagari: Moved from Midwest looking for contemporary furniture and I googled and found CONTEMPO FURNITURE- the show STOPPER. Not only they have beautiful selection but their service is exceptional and excellent, especially Lily who helped me in the process. She is very courteous, very knowledgeable with lot of patience. She knows exactly what I am looking for and helped me during the busiest holiday time . She is always cheerful , awesome in remembering the clients by their name. Sure I recommend CONTEMPO FURNITURE to friends and family with a heart beat.
Rosa Arce: I have seen this furniture store open around the area and I decided to check it out and it has a lot of beautiful things inside and the staff were very helpful. I bought a nice couch, dinner table and a bedframe and I love them!
Gloria Vaca: Everyone is very friendly and they go out of their way to help you find what your looking for..we have bought from them several times and was very happy with my purchases..delivery guys are also awesome..would definitly return ...thank you...
Shreya Gupta: "Love this store! I've bought almost all my furniture in my house from Janae… She is amazing and offers the best price in Bay Area with good quality furniture.Huge selection and a beautiful showroom. Sales staff is always friendly and helpful - not pushy. And the store is just fun to browse for home decorating ideas!"
El Le: . Kevin and his team were friendly, clean, and efficient, which we really appreciated. The sofa itself was in pristine condition and comfortable. The price was also reasonable and competitive for the fabric type & quality as well. Our family will enjoy this sofa for years to come and I have a pretty good feeling it will stand the test of time. We'll be back for future furniture buys!
Nathalie Mondesir: Nice place, good furniture and friendly staff!
Cuong Tran: Can’t say enough nice things about this place. My wife and I needed a new couch for the house and stopped by multiple furniture stores. Contempo Furniture had the most welcoming store presence out of all those stores. It was spacious and had lots of natural light which made our experience a lot more pleasant. Lily was so friendly and helpful! She answered all of our questions and worked with us on both finding the right piece of furniture and for the right price. We have been here multiple times throughout the years and have always walked away with multiple purchases. 100% we’ll be back in the near future for other needs!
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