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Matthew Kaplan: Amazing service team. Super knowledgeable, kind and understanding. They told me exactly what was wrong, what they did to fix it and what I can do to prevent it. The service team is one of a kind. I would highly recommend them to anyone!

David Odisho: Great working with Ross and the rest of the crew at the Cow Hollow store. Service and expertise are top notch!

DM: Nice & knowledgeable staff made renting a great experience. The bike was in great condition, perfectly suited for the challenging climbs in and around San Francisco.Definitely will rent again when I'm back!

Kinsey Kramer: My go to bike shop! The whole team is friendly, knowledgeable, and provides a great customer experience.

David Johnston: The best bike shop in the City, the team here is always extremely helpful, friendly and super efficient, they go out of their way to help you and find solutions. They have a great selection of amazing Treks but are also fantastic at working on any bikes at all. I always recommend them. ps. The scheduling is good too, they will work with you to get your service or repairs done in the best time possible.

tony mak: Best Bike shop is SF, I rented a Checkpoint and it was a nicest bike to ride around SF. All the staff and manager are very friendly. Highly recommended for bike rental.

Mark James: I arrived into SF today from Dubai. Popped into the store for a looksy! The guys were super friendly and welcoming. A fab store with plenty of selection. Thanks for the T shirt guys - hope to see ya soon. Ride safe and into the sun

Max Kirby: bike service was exceptional - courteous, efficient, knowledgeable, dedicated..... it's wonderful to find people who love my bike as much as I do. thank you!

Steven Ye: Trek is a good brand but it's the people at this store that made the experiences exceptional. Matthew and Muuqi at the shop helped me with the warranty process for a frame that had started to develop a crack. They were efficient and communicative throughout and made the entire journey better than any outcome I could've expected. Dave did a solid job building up the bike with great attention to detail.If you're looking for a bike where the company has the vertical integration from the local shop all the way to the HQ to support the customer, Trek is the answer.

Joel Damon: My 30-year old daily rider, a Trek 950 Singletrack, was recently stolen from my garage, so I was in the market for a new bike. I had a lot to learn, as bike technology and features have evolved so much over the last 30 years. The Trek website was very helpful for me in determining the features I would want on my new bike. My salesman at Trek Bicycle San Francisco Cow Hollow, Matt Furnish, was very knowledgeable and helpful. He did not try to up-sell me. I took the FX 3, that I had selected on the website, out for a test ride. I was very pleased with the hydraulic disc brakes and somewhat surprised that the 10 gears pretty much functionally replaced the 21 I had available on my old bike.

Marcin “RocketMan” Sochacki: "Wasn't a big Trek fan, but this store totally flipped the script! 🔄 Rented a bike, and the service was top-notch – not like those big corporate places. 🌟 The guy knew his stuff, had my bike set up perfectly. 🚴‍♂️ Had an awesome ride; seriously couldn't ask for more from a bike shop! 🙌"

Antonio de Leon: .

TAEHEON LEE: This Trek visit was very impressive. While using the rental service, I was very satisfied with the service that I did my best to enjoy the ride in the same condition as the bicycle I normally use. I took the parts I usually used, and they gave me careful consideration so that I could use them without any inconvenience, and provided me with a healthy fitting so that the bicycle itself could fit my body. If I have another chance to visit again, I will choose Trek again without hesitation. And thankfully, I am very grateful to Matt for providing me with a special gift.

Paul M: Cate made my bike buying experience seamless, easy, and fun! The folks that work here are super knowledgeable and passionate about cycling and are happy to share that with you. I highly recommend stopping by if you’re in the market for a new bike or need service.

Joseph Stein: and I took Cate’s recommendation of the Dual Sport 2. It’s so nice to have a bike again - and Cate played a big role in my decision to purchase that day

Ash A. Nahle: Went above and beyond. Thank you very much

Nick Molzahn: . Great rates, fast turnaround, and prompt communication make them an easy choice for all future work.

Trey Reasonover: Super friendly staff, excellent bikes.

Frank Lavin: quick, friendly, chatty

Tempte Last: Great choice of trek products. Staff is friendly and helpful

orlando atinaja: Always satisfied with the results. Thank you Benjamin for your helpful and hospitality

Brent Smith: I have used this store to track down a number of hard to find parts. They are always fast, accurate, and go the extra mile, sometimes even driving to nearby stores to fulfill orders faster than they promised.I have also used them for some basic repairs. Their work was completed fast and with the highest standard.

Brent Eberling: working at Trek SOMA! Top-notch and high-quality bikes and accessories. Clean and modern store. Simply a very positive experience. Completely happy and excited about my new Trek Domane bike! Looking forward to coming by my favorite shop often for all my cycling needs! Thank you!!

thought never: Very helpful with my first bike, they made sure that my safety and comfort is prioritized

Sarv Parteek Singh: Kate and Tommy are awesome. I went to 4 bike shops before this one and no one else paid such a close attention to my ride comfort and fit. They give me tons of tips about the area and how to keep my bike secure, on top of the amazing biking tips. Even though this is not my closest Trek store, this is the one I'll be visiting for any future purchases!

Gregg Foss: Outstanding customer service! Cate and Tommy's commitment to going above and beyond to ensure my satisfaction is something I have greatly appreciated on more than one occasion. Their dedication to customers is truly remarkable!

Chuck Miller: Knowledgeable, friendly staff with great service. And a great price on a bike.

Kurt “KG” Gilbertson: I required a tune up on my rather age advanced bicycle which I have taken great care of. I brought my bike in and there was a wonderful woman Cate. Cate went over the needs for a proper tune up and some additional options to keep it running as well and long as possible. I chose the level two package with additional adjustments. I am going to upgrade to a new bike for my 60th birthday and with the tuneup I will gift my bike to a friend. My bike was complete the next day! I came to pick it up and to my surprise there was a $50 coupon discount on top of all of this great experience. I will be purchasing my new bike here as well as all tuneups required.Thank you,Kurt

Henrik Thorenfeldt: Great customer service by Cate. She solved an issue I had with a bike that I bought at another Trek store. You will feel 100% comfortable buying a bike here, I'll def come back if I ever decide to get another bike.