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1. TUMI Store - San Francisco Centre - San Francisco
· 32 reseñas
865 Market St, San Francisco, CA 94103
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Damien Carey: Zun was incredibly helpful, patiently helping me decide on the right product for my needs. Wonderful customer service - thank you Zun.
Kyle Levine: Zun at the San Francisco store is amazing and super helpful. Right before closing which is at 8pm she went out of her way to help me with getting my bag fixed and even stayed a little late to double check everything and provide excellent service.
Dayne: I Love all things Tumi,None of the items I seen online and was promised (via internet in Stock!
Carla Leibowitz: Staff was so helpful. I just dropped off my bag for repairs, and they were super through. They also had to deal with some really strange characters coming in and out and they are very patient and professional
Rajiv Gupta: Too much security
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2. RIMOWA - San Francisco
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· 59 reseñas
222 Grant Ave, San Francisco, CA 94108
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Erik Slavenas: A fantastic Rimowa shop
M T: Morgan was exceptionally helpful during the process.
Fumio Miyamoto: Received prompt response and professional support in my recent case repair experience. Satisfied with their nice service and support!
P: Been there for get my initials printed on my lagguage tag, they were too kind, didnt ask me anything, I Just have to chose the color and all was smooth
DT Consulting: I recently had an exceptional experience with Rimowa, and I can't express enough how satisfied I am with their outstanding customer service. I needed to replace the wheels on my luggage, and Rimowa went above and beyond in assisting me throughout the entire process.From the moment I reached out to them with my inquiries, their team was not only responsive but also incredibly timely in providing me with the information I needed. They were able to address my questions and concerns with a high level of professionalism and courtesy, making me feel valued as a customer.What impressed me the most, however, was the extra effort they made to accommodate my needs. Despite the fact that I had to drive two hours to reach the nearest store, Rimowa ensured that my visit would be worthwhile. When I arrived at the store to pick up the replacement parts, the transaction was a breeze. It was quick, efficient, and hassle-free, which is a testament to Rimowa's commitment to customer satisfaction.I would like to extend my gratitude and special recognition to Jose Kwan, who played a pivotal role in assisting me during my visit. His knowledge, helpfulness, and friendly demeanor made the entire experience even more enjoyable. Jose exemplified the dedication to excellent customer service that Rimowa stands for.In summary, I wholeheartedly recommend Rimowa for their exceptional service and genuine commitment to customer satisfaction. They went the extra mile to make sure I got the assistance I needed and made my two-hour journey completely worthwhile. Thank you, Rimowa, for your outstanding support and thank you, Jose Kwan, for your exceptional service. I couldn't be more satisfied with my experience.
Kitty Mikesell: My hand carry suitcase somehow is locked. I went to the store and asked for help. The technician Justin is very helpful in his great professionalism.He fixed and opened up my suitcase within 5 minutes.The service is great in this store.I will definitely highly recommend anyone to this store.Thanks Justin!!
Jaime Wheeler: . They were so conscientious of my time, they offered to handle the paperwork on my behalf while allowing me not to wait but rather to leave with my new luggage. This example of brilliant customer service is why I will now be a Rimowa customer for life!
Jay Jamal: Kinda one of the last store standing in San Francisco. 5 Star as always.
Yuko: During a recent trip, the TSA lock on my Remowa suitcase unfortunately got damaged. The inconvenience became apparent when I attempted to access my belongings after a long journey, only to find the lock unusable. Seeking a solution, I turned to the shop for assistance.I was truly impressed by the shop's professionalism and expertise. In an astonishingly short span of less than 10 minutes, they skillfully repaired the broken lock. I am immensely pleased with their efficient service and wholeheartedly recommend this establishment. Their exceptional skills and friendly demeanor make it a must-visit shop for anyone in a similar situation.
Sergio Moyer: Received excellent service, the clerk was very knowledgeable and helpful and helped with setting up all the repairs needed
Mary Lo: My gratitude to Morgan for replacing my broken lock seamlessly with expertise . His service is over the top and I would have given this more than 5 stars if I had a choice.
Shari Nakamura: Matthew was very helpful in explaining the features of the Essential Lite Ivory Cabin options - including having the Cabin U shipped to the store so that I could compare the two models. Very supportive assistance in helping me make a good decision.
Danny Villan: Just 4 hours before the flight we found out somehow the combo in both locks had changed, so I run to the store to try and get it fixed. Luckily they weren’t that busy and were able to help me right away, free of charge. Amazing customer service, thanks!!
Emily Chu: . Because of this, I am now an even bigger Rimowa fan. 5 stars!
Dilip Patel: Highly recommend Rimowa bags to everyone. I have had my bags for more than 10 years and these bags are light and also durable.Most of all the repair shop is excellent with their warranty work and turning around the repair efficiently.
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3. Flight 001 - San Francisco
· 33 reseñas
525 Hayes St, San Francisco, CA 94102
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Martin B: Travel specifics galore. The nice man showed me luggage that really match a lot of requirements I didn't think I could hit all in one go!
Patrick Bonsi: Amazing store, the owner is very knowledgeable about travel and really uses a lot of the stuff that he sells here. My wife and I stopped her after visiting the peak design store and everyone here was really friendly and we shared travel tips.
Ethan Zettler-Bray: Everyone is so nice thereI recommend it so muchI have been there three times and they have so much
Russell Downham: Expertly curated store with impeccable service.
morgan barth: Had a lot of useful stuff needed a men’s passport cover but they didn’t have any. But I bought a cool back pack for 50% off so I’m happy
Chris Stewart: Knowledgeable and friendly staff! Came in for adapters for an upcoming trip and was promptly helped and found a couple organizers that I didn’t know that I needed!
Antonio Rivera: Very clean and knowledgeable, friendly staff.
Max Walsh: Very good products for travelers!
Raj Ajrawat: Some of the items can be a bit overpriced but its a great place to get a gift for a frequent traveler.
Josh Korwin: Really cool stuff. It's possible to score some deals here, too. Check clearance in the back!
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4. Away - San Francisco
· 102 reseñas
371 Hayes St, San Francisco, CA 94102
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gu rantin: STELLAR customer service! When they didn't have my color yet had to fly the next day, they went out of their way to order a luggage from the San Jose store and deliver it directly to my house. I'm super impressed. Best shopping experience I've had in years!!!Thank you so much to Jennifer and her colleague whose name I'm so sorry to have forgotten!
Billie M: I bought a carry-on from them with a 30 year warranty. The inside strap broke so I took it back, about 2 years later. They gave me a new one off the floor. Two years or so after my zipper broke. Took it back and they sent me a brand new one, 2 days it was here.I travel a lot. They take their warranty seriously
Judy Cook: Great variety of luggage. I went in for a warranty repair. It was handled so well.
Veronica Francis: Great customer service. Very knowledgeable about airline requirements and very helpful about sizing!
Sydney Heller: .
mitch bicknell: Great shop with very helpful staff.
Cynthia Stehl: Loved my shopping experience at this store! Josh was amazing and found just what I was looking for! Highly recommend!
Billy Bragman: Josh was terrific
Julianne Bautista: and was very patient with assessing my luggage. They were very kind and helpful. Highly recommend!
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5. Pier Luggage - San Francisco
· 8 reseñas
282 O'Farrell St, San Francisco, CA 94102
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6. Easy Traveler - San Francisco
· 7 reseñas
739 Grant Ave, San Francisco, CA 94108
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7. Timbuk2 - San Francisco
· 164 reseñas
506 Hayes St, San Francisco, CA 94102
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Tom Hill: many of their bags, both for travel, and getting around SF. The quality is still amazing, and the service from staff was exceptional. Timbuk2 is a great brand, and they continue to stand behind their products. I took in my small messenger bag for a new liner and velcro, and they are repairing it for a very modest fee. I love this company and will continue to sing their praises!
Jessica Sacher: Amazing experience in store! Nicest most infinitely patient staff! Had no idea you could design your own bag colours and material. Sooo excited to receive mine!
Franz Lao: Great products and great customer service. I love that I can recycle an old bag for 20% off my new one.
A K: Quality bags for your everyday need. Lovely small store here. Guess man has the same urge for good bags for various occasions like women have.
Rob Reid: I've waited years to get to the San Francisco store after having their bags for about 20 years. It was great to get to actually handle them and see everything.To be honest I expected it to be bigger. But there are only so many models they make. And the bags aren't THAT big.
Anne T.: I have a VERY old Timbuk2 bag that I love! The outside is still in perfect shape, but over the years the inside lining got dried up and started to flake off. I put in a repair request with photos and got a reply that they could fix it! I dropped it off at the SF store and in literally LESS than a week, the bag was beautifully repaired like new and delivered to my doorstep! The skill of their repair staff is unsurpassed! I very much appreciate their expertise and fast turnaround. Highly recommend such a high quality company! Heartfelt thank you to the staff.
Martin B: The bags are great, and the staff and happenings at the shop eclectic. Been a customer for a very long time, and own one messenger and three wingmen.This last visit, I took back a bag for a warranty review that I bought as a present some 15 years ago or so, and had been warn daily by its recipient: it has been loved to death within millimeters of its life. I hope surgery at the hands of their artisans can save its life
Brian B.: One of the reasons I stick with Timbuk2 is because of my consistent experience of top quality service particularly at this location. Special shoutout to Rosie for her services!
Jasbir Singh: Great bags , they have really good designs. Some custom options as well. Staff was really good. They provide lifetime warranty which was icing on the cake.
Allen Lawson: bought a bag here almost 5 years ago, still use it everyday and love it! craftsmanship is top-notch
Xavier Daniel: They a cool bunch of cats at this store! They’re well informed, dress nice, and are very hospitable! They was also telling me about their lifetime warranty on seams, zippers, and buckles! Love a good timbuk2 bag juheard!
Eli: Great bags from a great SF business. Turned on my old Timbuk2 bag to be recycled and got 20% of my new bag. This will be my 5th Timbuk2 bag over 30 years.
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8. Lumzag
1015 Fillmore St, San Francisco, CA 94115
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9. Bug Luggage Co
168 Southwood Dr, San Francisco, CA 94112
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10. Rickshaw Bagworks - San Francisco
· 34 reseñas
904 22nd St, San Francisco, CA 94107
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Terri Hartman: This is a wonderful company! Their pen rolls are well constructed and the inside is amazing soft to protect your pens. Receiving my order was so much fun, they included a bunch of stickers and a small logo bag for free! It felt like receiving a package from a friend. Highly recommend!! ♥️
Drow: I purchased a tactical pen holder w/neck lanyard for my Microtech Tac pen. Excellent craftsmanship. Price is affordable. I’ve already received several compliments.Customer service is spectacular, and shipping was quick.I recommend Rickshaw for all EDC needs.
LP Jrzee: Rickshaw Bagworks is such an awesome company! Their masks are high quality, comfortable on the face and ears, breathable, and wash well. Their customer service is top notch. They have made a customer for life with me and my family.
Wes Alvaro: Fabulous experience and bags.
Eric Swanson: Cool bags with lots of customization options to really make it your own.
P I: Excellent service. Mark is awesome!
Sarah Vilardi: I love my medium sized Zero Messenger bag! I use it all the time for business and travel. Plenty of room to bring a laptop, iPad, and plenty of accessories. I'm looking at getting a few of their inserts that attach to the velcro bands inside for extra organization. The bag itself is incredibly sturdy and my custom order was processed and shipped very quickly!
Stephen Tures: My favorite bag makers probably in the US. I finally just upgraded the messenger bag that I custom made 9 years ago, so they're tough, and they're easy on the eye.One tip: they do what they call office hours where they have a small selection of premade bags. It's not a lot, but it's plenty to make a choice if you're in a pinch or want instant gratification. The folks there are friendly also. The hours they gave me were M-F 10am-5pm but you might want to call ahead just to be sure as it seems likely to change day by day.
Mark Andrus: Only the retail storefront is “closed”, the company is very much alive. I’ve owned one of their smaller backpacks for a few years, and it’s held up very well. I wanted something a bit larger and waterproof, so the other day I did a custom order of their “Sutro all-weather” backpack. It was ready for pickup early the following afternoon and looks great. Best of all these are still locally-made right here in San Francisco.
Ayo Adeniran: 3 years later, both buckles broke, emailed customer service and they sent me replacement buckles, without any arguments or pushback, whatsoever. 'Nuff said.
Paul Lewis: just in one year. Only one I trust these days, so I finally ordered a new one and the quality is just as great.
11. Bounce Luggage Storage - St. Mary's Square - San Francisco
555 Grant Ave, San Francisco, CA 94108
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12. Bounce Luggage Storage - Mid Market - San Francisco
· 1 reseñas
1659 Market St, San Francisco, CA 94103
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13. WaterField Designs - San Francisco
· 47 reseñas
Online store based in, San Francisco, CA 94107
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Ajtrek: . Had a specific use question between two bag options. Started a live chat with a representative who reviewed my choices with the design team and provided the answer I had suspected. Just needed a little bit of reassurance before clicking the order button. The best option for my needs proved to be the Sutter Tech Sling. Point being that the WaterField folk will go the extra mile to make sure you order the right product by providing exceptional pre-sale customer service. BTW…WaterField bags have been excellent and served me quite well due to extraordinary craftsmanship and durability. The waxed canvas bags are my favorites! Even my Apple AirPods Max carry case is by WaterField Designs in waxed canvas!
Joe: While traveling, I reached out via chat to inquire about fast shipping to be able to have a case shipped to my hotel. Maria, who is absolutely fantastic, responds, confirms my choice is available, offers guidance on how to get it shipped quickly, corrects my incorrect shipping address, tracks the shipment for two days to verify it will arrive on the required day, follows up to keep me posted, and then sends a thank you note in the order. The bag is fantastic with great quality, but with service like that, I wouldn't mind to have to buy a replacement tomorrow. Maria… thanks for being the rockstar you are. Waterfield designs, well done on the great bag but even better on finding and empowering Maria to set the bar in customer service everywhere!
Santos: Purchased a magnetic sleeve. The quality is outstanding, everything I expected and more. This company’s customer service is excellent, you are always speaking with a real person, and they respond immediately to inquiries. As someone who is picky about who they buy products from, I would 100% buy again, and I highly recommend others support this small business.
Linda Custer: so much better than Apple’s. The Shield Case’s accessory pouch, AirTags pocket, and general high quality build
Peter Viscarola: are lined with a soft material that won’t scratch a tablet or phone.I’m usually very fussy about stuff like this… but I’m just thrilled with this bag.I was VERY impressed with the shipping, as well. I ordered at the weekend, WaterField shipped on Monday, I had the bag in my hand Tuesday.Definitely recommended.
Mary Moore: Waterfield Designs of San Francisco offers a fabulous selection of sleeves, cases and wallets. In 2016, I made my first purchase - a MacBook Magnetic Sleeve that served me well. A few weeks ago, I had to retire my old sleeve and get a new one for a MacbookPro. Once again, the quality of the product is outstanding. This newer model has an exterior pocket that has already been put to use. Online shopping & ordering was seamless and the product arrived as promised. I highly recommend Waterfield Designs.
Vikram Srinivasan: The bags look great on their website but I'm trying to get hold of their C/S Sept to enquire about current stock and some specific questions. Is there a phone number to call? There's no agent managing the chat box on their website and I can't figure out how to reach a human for assistance 😔
Edward Berger: . These are minor ‘nits’ however. Currently sitting on beach in Greece. Great for travel, keeping passport handy etc. well done!
Julie Huffaker: Love your stuff, for every day and for travel. Recently spent a month in Sumba, Komodo, Bali & Singapore with the black-on-black compact sling, and it goes to London, Lyons and Paris in December. Now that’s a versatile bag.Thanks for being awesome.
The Hadingers: and popped a zipper but it returned into place and hasn't caused any issue since. WaterField Designs is my recommendation to everyone that asks.Thanks Gary and crew!
Bill Walsh: I wanted to take a minute to tell you how incredible the Bolt Duffel looks. The bag is far superior than I expected although that shouldn’t come as a surprise as all of the products I have purchased from SF Bags/Waterfield have been outstanding.
Reggie LaGrand: Just wanted to say thank you! I ended up buying a bolt duffel bag. It arrived today and all I can say is it’s amazing! The quality of the bag, the look and feel of the bag is second to none. Also, I can’t believe how fast it shipped and arrived to my home! Thank you !
Christian S: . A recently misdirected delivery was quickly fixed following a direct exchange with one of their associates. This is a small, fully US-based business making great products in San Francisco - it feels good supporting them.
April King: I’ve bought so many items from WaterField and I have never once been disappointed. It’s all incredibly high quality.My only real complaint is that I wish they had an storefront here, because it’s right next to my office and I want to see and touch all the things.
Michael Shusterman: I needed to order a large amount of bags for a company gift, and the bags arrived fast, were extremely well made, and the customer service was 10/10.A great product delivered by great people. Who could ask for more?
Jeffery Schwartz: Just wanted to say thank you so much for the 6 x 9 gear case that arrived this morning. Exactly what I was looking for. As usual, WaterField Design, makes an impeccable product and your speed of delivery and packaging is spot on.
Jeffrey Rayfield: Purchased a Jersey Pocket Tool Case and it exceeded my expectations in form and function. Holds everything I need and is so much better than a saddle bag that clanks around and has to be removed every time I changed bikes or put them on a stand. Much better solution that works perfect. Highly recommended.
Andrew Wilder: -- and this just reconfirmed it. They're the best!
14. Bounce Luggage Storage - Hayes Valley - San Francisco
· 1 reseñas
321 Linden St #5109, San Francisco, CA 94102
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15. Bounce Luggage Storage - Geary Street - San Francisco
· 1 reseñas
895 Geary St, San Francisco, CA 94109
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16. San Francisco Luggage Repair - San Francisco
· 15 reseñas
1619 Polk St, San Francisco, CA 94109
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Layne Cole: Frank’s Shoe Repair did an amazing job fixing the snaps on my backpack . great work !
alexander rivas: Been taking shoes to Frank's for 20+ years now. Great guy, quality work.. now I have my wife going there, too.
Beau Babst: Frank’s the best. Old school. Gets it done. Nothing but respect.
Darren Kitterman: Just checking in with my old boss. Me and budd on our way to the beach.
Chris Maltby: I swear by Frank's. On my first visit, he put new wheels on my rollaway bag in less than an hour so that I would not have any trouble on my flight later that morning. And on my most recent visit he stitched up a one spot in the same bag. He's also great for shoe repair.
Nicholas Blundell: I called 3 different stores in the area to try to get a hole punched in one of my belts while I’m outta town and he immediately told me to bring it in and took care of my needs with no questions!
Samantha Caine: Used to bring many of my shoes to be fixed, love the quality of work and prices.Would recommend to all my friends.
Julia Singer: Frank did a great job and made my black boots brand new!!
Tiffany Thorsen: Had my boots repaired in 3 hrs! I love this place!
Greg Brown: Best shoe repairs and hair cut in SF All in one convenient place.
Lars van der Plas: Around the beginning of NOV2023, my dad landed in SFO to find out his luggage had been ripped open.we called ahead and visited Frank‘s shop. Got a quote, walked around SFO and came back later in the afternoon. All fixed up and price was the same as he quoted.- Very good service- Friendly- Good repair- FAST
Laverne P: Very nice service good
Allison Chen: which it feel like a rushed job.Decent pricing and the quality is nice, I'd come back for sure! :
Rachel Shi: Mindblowing experience. Came in with a super old stained pair of Frye boots. Left with new boots. Can’t even tell where the stains were. These guys are the real deal - thank you!
17. Bounce Luggage Storage - Ferry Building - San Francisco
155 Steuart St #1206, San Francisco, CA 94105
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