Oficinas De Atencion Ciudadana En San Francisco Cerca De Mi

Suria Sadat: and my dad retired as of April 1st and nothing had moved forward which is why we were there with his passport and naturalization card because the lady on the phone told us to the day before. The woman confirmed she already had those documents in my dad’s file so she wasn’t sure what the issue was and then Lisette came by to help clear up our confusion with my dad’s application for SS benefits by asking her colleague cheerfully: “Want me to help with this one?” Her colleague agreed and Lisette looked up at us and said “You look like cool people, come over to this next window we’ll sort it out.” And I could see the clouds starting to part and the sun shining through…in my mind. Lisette confirmed at the start that because I had filled out my dad’s application online that I’m a third party so my dad would have to verify/confirm that he is applying for SS benefits. Cleared that up! And she even said sorry for it not being clearly communicated to us, so nice! We spent the next half hour sorting it all out and it would’ve been quicker had it not been for all my questions, I was even repeating back to Lisette so she could confirm I understood correctly. She was God sent, I know that may seem intense, but my dad’s social security benefits is one aspect of his retirement, there’s his union and pension, medicare, there was so much paperwork and deadlines and you have to do this first before you do that. I had been overwhelmed for weeks, just avoiding following through cause I never knew where to start and all those weeks of paperwork and phone calls disappeared from my mind thanks to Lisette. She was friendly, caring, helpful, understanding. My dad has an accent and sometimes likes to share stories and Lisette was so so kind to him and would actively listen. I am also in my masters program right now for public administration and I’ve come to realize that she sets the standard and values for what it means to be a public service worker, she’s the ideal, her care to help people with the government resources and benefits she’s responsible for “administering”, she’s amazing! At the end of the appointment, my dad had said he wished my mom was with us cause how would we get Lisette again when I would come back with her and Lisette offered to make an appointment with my mom to meet her. I was ready to start start crying happy tears, again, this all has been weighing on me for months, it’s a lot of things and a lot of formality and policies that’s in really confusing jargon, Lisette was and is an angel! She literally sat with us as I called my mom to ask her availability and Lisette worked with that…right? I’m getting teary again.

E E: PS- the marriage certificate I had was not “certified”, who would’ve known. I had to go to the courthouse records office to pay for a certified one. So make sure before you waste an hour like me.

Andrea P V: I don't understand the bad reviews of this consulate. The staff was diligent and although there were technical problems that delayed the process for an hour, they solved it and were very friendly.

Cinta Telfer: They resolved all my requests correctly and in a kind manner—highly professional in the advice and resolution, and very accommodating. It is true that at present they are getting along with a very reduced staff, and times and access can be tricky. Hopefully this will get resolved soon.

Carol Tapia: Thank you, Miguel, for your excellent customer service!

Barbee C: We stopped in to see a wonderful ceramics exhibit. Open to the public.