The initial experience was disappointing due to a miscommunication about the availability of a specific car model. However, the salesperson, Ricky, heard the customer's frustrations and promised to make up for the mishap, offering ice-cold water to the customer and their family on a hot day.
The sales team, including Ricky and Aldo Avalos, were very professional, honest, and accommodating. They went above and beyond to find an alternative car model that fit the customer's budget, even going so far as to drive to another location to retrieve the car in rush hour traffic.
The finance team, led by Francisco Mejia, was very helpful and clear in explaining the paperwork and financing options. They worked efficiently to get the paperwork ready and helped the customer understand all aspects of the sale.
The overall customer service was exceptional, with staff members going out of their way to be welcoming, helpful, and accommodating. The team was able to turn a negative experience into a positive one, earning the customer's gratitude and loyalty.
Yes, the customer would highly recommend this dealership to others, citing the exceptional customer service, honesty, and dedication of the staff. They would even consider returning to the dealership for future car purchases or service needs.
2024 / forcalifornialovers.com
