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1. Genesis of South Bay - Torrance
· 105 reviews
20433 Hawthorne Blvd, Torrance, CA 90503
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2. Genesis of Glendale - Glendale
Verified
· 48 reviews
411 S Brand Blvd, Glendale, CA 91204
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Noah Nation: The best car buying experience I have ever had. Alex Lira was incredible to work with. He was upfront and honest from start to finish. Every question we had was addressed professionally and fairly. He really went above and beyond for us. My Dad also agreed this was the best car purchase experience he has ever had. The sales manager, Moe, even called the day before our visit to introduce himself and ask if we had any questions or needed information about directions/parking. Michael from finance was a class act as well; he made signing the documents quick & easy and was not pushy in any way when presenting optional packages. You can also really see by the way all the employees interact with each other that this is a genuine team of people who work for your benefit, not personal gain. A team that works together will always work better and harder for you as the customer. I would highly recommend ANYONE AND EVERYONE who wants a superb car buying experience to Genesis of Glendale.
Tony P: My car buying experience with Alex Lira at Genesis car dealership was outstanding. His friendly demeanor and in-depth understanding of the cars helped me make an informed decision. Alex went above and beyond to accommodate my preferences, making the entire process efficient and enjoyable. I would confidently recommend him to others looking for a positive car buying experience.
J. Hun Kim (金 勳範): Now I can go back to the dealership for future service and other needs with no anxiety.Good experience!!Update:After the bad experience with the service personnel I mentioned below, I had a great experience today. Wysteria, a concierge service rep, helped me today to find a time slot to take care of my urgent needs amid their very booked busy service schedule.She was genuinely concerned about my problem and sincerely tried her best to help me. What a difference a service rep can make for your organization!!!--------------------------------------------------------------------------------------------------------------------Purchasing experience was fine. I think I got a great deal. In fact I enjoyed the attention from the owner and the finance manager, and sales staff.But the maintenance service was the worst I've ever experienced with any car I've owned. After all, this is a luxury brand with which they want to compete with German and Japanese cars. The service rep flat-out lied about the loaner car policy. She said they can't provide a loaner car for my insurance policy. I have a coverage with a major insurance company, and it turned out a lie. Then she kept my car for a few days, not even bothering to update me on the status until I called towards the end of each day. Even then, she rushed to end the call and I probably spoke to her less than 30 seconds each time. Her excuses for keeping the car seem all lies.Sorry to give this bad review because of one service rep. But it was bad enough to reconsider buying a Genesis next time. The brand offers very good value for the price you pay, but the consumer also needs a good service after the purchase. Genesis is not up to par for that, well, at least this dealership. Comparing their maintenance service to other luxury brands is a joke.I am going to another Genesis dealership for my next service and see if they are all the same. If so, they can't survive in the luxury vehicle segment of the market.
3. Genesis Santa Monica - Santa Monica
· 26 reviews
1100 Santa Monica Blvd, Santa Monica, CA 90401
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David Rosenthal: Fantastic service at Genesis Santa Monica. Abel really welcomed me from the start. He was helpful, supportive, patient, informative and super friendly. He was great at staying in touch throughout the sales process. Never pushy. Just helpful and service focused. And the car is amazing! Wonderful delivery and training process. Abel brought the car to my house. Then Jordan joined him to teach me how to use all of the features. It was a total pleasure working with both of them!
Kristin Kleinjans: for making us laugh so much.
Stephen Kovacs: I purchased a 2023 Genesis GV 70 fleet vehicle from Genesis of Santa Monica.Everyone at the dealership was very polite and courteous. I was an out of state buyer and had the car shipped back east. Frank stayed after hours to help facilitate the transport.There were several issues regarding the wheels after it arrived at my location . Frank and the used car manager worked with me to find an acceptable resolution to the problem. It was clear to me that that dealership really cared that I was pleased with my purchase which I now am.Thank you Frank and management for taking the time to resolve the issues. I would most definitely buy another vehicle from them.I highly recommend this dealership!!
Roy Morris: I was very happy with the service department. I know it is just good business but, I felt like they cared about me as a customer. Jackie was very helpful in taking care of my service needs!
Brandon Hockaday: I recently had the pleasure of purchasing a car from the Genesis dealership, and I am thrilled to share my experience. From the moment I walked in, the customer service was outstanding. The staff was welcoming, attentive, and genuinely interested in helping me find the perfect car.A special mention goes to Chris Jackson, who was exceptionally knowledgeable about every detail of the Genesis lineup. His expertise was evident as he answered all my questions with patience and clarity, ensuring I understood all the features and benefits of the models I was interested in. Chris went above and beyond to make the purchasing process smooth and stress-free. He provided insightful recommendations, guided me through financing options, and kept me informed every step of the way.Chris's professionalism and friendly demeanor made the entire experience enjoyable. He truly cares about his customers and works hard to ensure they leave satisfied and confident in their purchase. Thanks to Chris and the excellent team at Genesis, I drove away in my new car feeling thrilled and well taken care of.I highly recommend the Genesis dealership for anyone in the market for a new car. Their exceptional customer service and knowledgeable staff, especially Chris Jackson, make car buying a wonderful experience.
Sanjay Dhar: Great and refreshing experience at a car dealership. Everyone was supportive and made the deal work.
4. Norm Reeves Genesis of Cerritos - Cerritos
· 59 reviews
10901 183rd St Suite B, Suite B, Cerritos, CA 90703
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Feliz Sanchez: Happy with my service experience.
Andrew Saab: Julian was extremely genuine, friendly and not pushing. Even during the negotiations, he was awesome and always had a positive smile attitude. We made a purchase from him on our second visit and it was a great experience. I would absolutely recommend him and this dealer. He even promised a car for a future date, something I waited to receive before writing this review.
Michael Katnik: This dealership is second to none. If you want the best customer experience look no further.
Ajia Richardson: You brace yourself going into a car dealership. Prepare mentally for the oncoming “pushy salesmen.” And then… they don’t come. Instead, you get friendly people who don’t try to “push” anything on you. They’re helpful. They listen. They’re accommodating. That was my experience with Isaac. He was very knowledgeable about the vehicle, kind and knew just what I wanted based on my interests. I walked out happy and appreciate the great customer service. The Genesis GV70 basically sells itself. Isaac took some time to show me and let me practice using the features on the Sport Prestige model which is the one that I purchased. Once I left the dealership it wasn't too much I needed to read in the owner's manual thanks to Isaac. I referred a few more people to him because that’s how great he is.
Brent Watson: I was visiting from Colorado and decided to look at Genesis cars while in town. The experience I had was amazing. Usually the purchase of a car from a dealership is a somewhat painful experience. This, however, was just the opposite. Julian was the best salesman I have ever dealt with. He knew the GV80 inside and out and was very polite and professional. We purchased the GV80 on the spot. Because we borrowed a car to get to the dealership and did not have a trade-in we were not able to take the car with us but Julian delivered it to us in Orange the next day. AMAZING SERVICE! Also, we cancelled our flights back to Colorado and drove the new car home. Incredible ride. Thanks Julian for everything.
Eddie Jung: I recently purchased a Genesis GV80 from Genesis Cerritos, and it was an outstanding experience. The dealership staff were exceptionally friendly and professional. Special mention to Isaac Martinez, who was incredibly helpful throughout the entire process, answering all my questions with patience and expertise.The purchasing process was smooth and transparent. They were upfront during price negotiations and thoroughly explained all additional options and services. The finance consultation was detailed and satisfactory, making me feel confident in my decision.The dealership itself is clean and comfortable, with a pleasant waiting area and complimentary beverages, which made the experience even better.Overall, Genesis Cerritos offers top-notch customer service. I am more than happy to recommend this dealership to anyone considering a new Genesis vehicle. I will definitely be returning for any future needs.Thank you!
Scott Davis: The product is great, but the customer service experience was even better.From the sales staff to the financing team to the service personnel, I felt like I was being treated like a VIP.These guys have it figured out, and I can definitely recommend them highly. I am already talking with him about a second vehicle, and will not hesitate to buy from them again.
Sandi Crawford: Mariana was wonderful from start to finish! She answered my questions, was helpful and no pressure sales tactics. The sales process was so easy all the way through, and Mariana was there for it all. Benjie in finance made that part of the process smooth and painless. I would highly recommend this dealership!
Stephen Rosenthal: This is an auto dealership. With that in mind, the sales staff was very nice, as was the manager when he was assisting to complete the sale.Other than the above, nothing out of the ordinary.
Jason Norton: I recently purchased a GV60 from Genesis, and Lisa was outstanding! From start to finish, she ensured a smooth and enjoyable experience. Lisa’s expertise and dedication helped me get a fantastic deal on my new car. Her professionalism and friendly attitude made the process stress-free. If you're looking for a new Genesis, I highly recommend reaching out to Lisa. She made my car-buying experience truly exceptional!
normanand norman: Kyle Predmore, A Great Service Consultant
Tom Papac: Dealership Norm Reeves of Cerritos was simply amazing! From start to finish the sales person Ernesto made it very enjoyable to purchase an Electric car.Ernesto was knowledgeable, professional and a top notch sales person along with all the staff . He was able to answer my questions and take care of me.There was one situation. I did not need the home charger after all and they made it right for me and refunded me the money immediately for the charging unit.After talking to Sherri at Optimum Energy Company, I did not need the complete home charging unit. She went above and beyond and made things right. I would highly recommend her for being one of the best customer service persons in the EV car home installation industry. She deserves a raise! The service was excellent and they went above and beyond to take care of me and my needs.I would highly recommend Norm Reeves of Cerritos to anyone.
Yolanda Chaidez: The service was excellent 👌 the GB80 is beautiful, I love the elegance, the security, thank you Ernesto, you are very kind! 🤗
5. Life EnergYsynergyisM - Los Angeles
· 1 reviews
1242 E 7th St Apt# 201, Los Angeles, CA 90021
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